So I have to admit a little foul play. The other night I got a call from a research company. Usually the first question they ask is if you work in marketing or advertising. This time, I coyly answered, “No.”
One week later, I received a 30 minute pilot for a new sitcom in the mail to review. Before I watched the show, I was asked to fill out a booklet that had me essentially choose my top brands within different product categories. The compensation for taking part in the survey was coupons for free products; diapers, wipes, groceries, etc.
During the sitcom, which was awful, there were commercials. Some of them were very old, and some of them were what appeared to be animatics for new commercials. After the sitcom was over, I was asked to break the seal on the second booklet, and once again was prompted to select my top brand picks from the same product categories to receive MORE free products.
At this point, I was thoroughly confused. Was this research company really testing a pilot for a new sitcom, or a vehicle for brand testing within my demographic? Was I expected to pick the same brands in each category twice to show brand loyalty? Or could the opportunity to try new brands for free convert me from the brands I am loyal to?
Here’s what I did as a mom, not a marketer. The brands that I am, and have been eternally loyal to (Huggies, Crest, Tide, Scotch Brite) I stayed loyal to, and opted to get 2 free packages each of these products. Not even a free trial could get me to switch from my staples. Brands and products that I am not particularly loyal to, I opted to try something new (candles, dry pasta, spices.)
What did I learn from myself? Brand loyalty is a hell of a thing. If not even a completely free, full size product can get trial or conversion, what can? Can any amount of couponing or promotions get a loyal brand buyer to switch? Maybe some, but not this MIM.
As for the pilot I tested, it was so bad that I can only hope it was a joke.
As for the brand testing, I was impressed, and would love to see how it turns out.